Frequently Asked Questions (FAQs)
General Questions
A: We follow all local regulations and work with certified facilities to ensure waste is handled responsibly.
A: At CWS we do not believe in unexpected and unexplained fees. Additional rates may apply for overfilling, prohibited materials, or extra pickups outside the scheduled service. However, one of our local trash experts will contact you before changes accrue to modify your service to better fit your needs.
A: Yes, ensure the placement area is level, clear of debris, and accessible for our trucks.
A: Of course! Let us know your preferred location, and our drivers will position it accordingly as long as it is in a safe and accessible area for our trucks and equipment.
A: Contact your local sales representative as soon as possible and provide information on the damages.
A: You can pay your bill online through our website, via phone, or by mailing a check. Contact our billing department for assistance.
A: If you miss a scheduled pickup, contact us as soon as possible. We will work with you to arrange a new pickup time.
For after hours messages, visit your customer portal to send notice straight to dispatch.
A: Items vary by location. Visit our facility directory for more details.
Front-Load Dumpsters
A: A front-load dumpster is a container designed for easy waste collection and disposal. It features a slanted front with openings for loading and is emptied by a truck using front-mounted lifting forks.
A: Front-load dumpsters are ideal for restaurants, retail stores, apartment complexes, schools, and other commercial properties that generate consistent waste.
A: We offer sizes ranging from 2, 4, 6, and 8 cubic yards to accommodate the waste needs of various businesses.
A: Delivery times vary, but we typically provide delivery within 2 normal business days of your order.
A: Absolutely. We understand your needs may change, and we’re happy to adjust your service. Contact your local sales representative to make these adjustments.
A: Yes, we provide separate dumpsters for recyclable materials to help your business stay environmentally friendly.
Recycling Services
A: Recycling dumpsters can accept paper, cardboard, plastics, aluminum, and steel. Glass may also be accepted, depending on local regulations. Cardboard-only dumpsters should contain only clean, dry cardboard.
A: Yes, materials should be free of food residue, liquids, or other contaminants to ensure proper recycling.
A: Yes, we provide single-stream recycling dumpsters, allowing you to place all recyclable materials in one container.
A: You can sign up right away on our website or find a local service representative in our facility directory.
A: Contact us to request an extra pickup or consider adjusting your pickup frequency.
Industrial Dumpsters
A: Industries such as manufacturing, warehouses, factories, and commercial businesses benefit from industrial dumpsters for managing large-scale waste.
A: Yes, we offer ongoing or scheduled waste removal services to meet the continuous needs of industrial clients.
A: Weight limits vary by size and local regulations. We’ll provide detailed weight limits when you book your dumpster.
A: Yes, we provide solutions for industrial recycling, non-hazardous materials, and tailored waste management plans for various industries.
Construction Dumpsters
A: Construction dumpsters are ideal for renovations, roofing projects, demolition, new construction, and landscaping.
A: Yes, but heavy materials may require a specific dumpster size due to weight restrictions. We recommend smaller dumpsters for dense materials like dirt, bricks, and concrete.
A: Permits may be required if the dumpster is placed on public property like streets or sidewalks. Check with your local municipality, or we can assist you in determining if a permit is needed.
A: We deliver the dumpster to your site on a scheduled date and pick it up when you're finished. Let us know if you need flexible scheduling.
A: Contact us, and we will arrange an early pickup or additional service as needed.